<<What Is A Franchise Acacia Homecare Services>>
Acacia Homecare Ltd believes that all records required for the protection of Customers and efficient running of the company should be collected, maintained and kept according to the Data Protection Act 1998.
Acacia Homecare Ltd is registered under the Data Protection Act 1998 and all storage and processing of personal data held in manual records and on computers at the offices of the Company will comply with the regulations of the act. Acacia Homecare Ltd understands that, according to the Data Protection Act 1998, personal data should:
When a support package first starts the person receiving services will be provided with a ‘Customer Pack’. This pack will contain, amongst other things, the Company policies on confidentiality and within those policies there will be reference to the right to share certain information in the best interests of the person receiving support. These will have been explained to the person, their relatives or representatives and authority from them sought to use when it is in their best interests and related to their overall care.
Outside of such authority given by a person receiving support or their representatives and where not concerning people involved in a person’s care and thus legitimately authorised to receive it, all information regarding the person receiving support, their relatives, friends and representatives must remain confidential.
Records kept at the office regarding a person receiving support are also subject to control under the Data Protection Act and the person has a right to access any personal data information stored or being processed by the Company. They are entitled to know the source of such personal data; the nature of the personal data held about them, the purposes for which that personal data is being held and processed and the persons to whom that information may be disclosed and the source of that data.
When requested Acacia Homecare Ltd will inform its customers of the name of its Data Protection Guardian who ensures that we comply with all aspects of our obligations under the Act. They operate as protectors of data held and will offer the appropriate advice to all company staff. Therefore, if staff have any doubts about their/our obligations under the Act, they should refer to the Data Guardian for guidance. Before staff make any disclosure of information to anyone outside of the Company, they must check first with their Supervisor/Manager who will check with the named Data Guardian. The Data Guardian will inform them of whether the disclosure fits the purpose for which the data is being held. They will also advise on whether the person to whom staff intend to disclose the data is authorised by the Company to have it, and the data subject is aware that this type of disclosure is possible and most importantly has consented to it. This information will then be advised to staff directly by their Supervisor/Manager.
Acacia Homecare Ltd has an obligation to store such records for specified lengths of time as laid out in both the Data Protection Act 1998.
The Data Protection Act is underpinned by eight important principles. These say that
personal data must:
Acacia Homecare Ltd treats the unauthorised disclosure of confidential information very seriously and will take disciplinary action against any member of staff who is found to have committed such a breach. The disciplinary action would take into account the seriousness of the proven breach. Where the breach of confidentiality was proven and deemed to be serious, such disciplinary action could lead to the dismissal of the person committing such breach.
Everyone who works for or with Acacia Homecare has some responsibility for ensuring data is collected, stored and handled appropriately.
Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.
However, these people have key areas of responsibility:
The board of directors is ultimately responsible for ensuring that Acacia Homecare meets its legal obligations.
The data protection officer, Sanjeev Chowdhri, is responsible for: